DIWALI 2024 PRE - ORDER

 AVAILABLE FROM THE 21TH OF OCTOBER TO 27TH OF OCTOBER

Please read carefully

Diwali Pre-Ordering Terms & Conditions:

Pick Up Orders:

• Your order will be ready for collection as per your selected date and time, please do not wait for a confirmation email to collect your order.

• If you come earlier, your order might not be ready. 

• If you for some reason are late or miss your pick up date. Your order will be ready for the following day, there is no need to contact us.

• To reschedule your pick up date and time please email us. 

Delivery Orders: PLEASE ORDER AT YOUR OWN DISCRETION

• Delivery dates can be subject to changes by the third party courier service and/or due to unforseen circumstances.

• Chatkazz holds no accountability or responsibility if orders are delayed and not delivered by your selected delivery date due to third pary courier delays or unforseen circumstances. PLEASE ORDER AT YOUR OWN DISCRETION

• Delivery orders will be scheduled for delivery on your selected date. If it's for an event, we encourage customers to select a date at least 2 to 3 days before your event.

• Live tracking and estimated delivery time will be provided to customers on the morning of delivery via text and or email. 

• Requests for specific time deliveries will not be acknowledged general delivery timings are 7am to 6pm

• If no one is present at time of delivery, courier service will place the order in safe, cool and dry place. All delivery orders are packed inside an insulated carton with cold packs to ensure your order remains fresh for your arrival.

Double check your order before finalizing.

• No refunds, cancellations, or changes allowed within 5 days of your pick-up/delivery date.

• Please email us for assitance, general enquires, and to make additions or changes to an existing order email us.

• Phone lines can be busy or out of service during busy periods.

PLEASE SELECT BRANCH TO ORDER